Frequently Asked Questions

Welcome to Afrinilla’s FAQ page! Your go-to spot for everything you need to know about our premium vanilla. Whether you’re a home baker, chef, or manufacturer, we want to make your experience with us as smooth (and flavourful) as possible.

About Afrinilla

What makes Afrinilla different?

Afrinilla sources green vanilla beans directly from independent farmers in Uganda and processes them locally in South Africa using our proprietary curing technology. This innovative approach maximises flavour content far beyond traditional methods.

We’re also proud to be pioneering vanilla cultivation right here in South Africa. We can’t wait to share our locally grown beans soon!

Where does your vanilla come from?

Our green vanilla beans come from small, independent farmers in Uganda. By sourcing directly, we ensure ethical, traceable supply and support local farming communities. Every bean is then expertly cured and processed by Afrinilla in South Africa to achieve rich, full-bodied flavour.

Do you offer different types of vanilla products?

Yes! Afrinilla offers four vanilla products to suit every use:

Vanilla Beans: Perfect for infusing recipes with the rich, natural aroma of pure vanilla. Ideal for baking, desserts, and making your own extract.

Vanilla Extract: Convenient and full-flavoured, great for everyday baking, cooking, and beverages.

Vanilla Powder: A versatile, alcohol-free option ideal for dry mixes, coffee, smoothies, and recipes where liquid isn’t desired.

Vanilla Paste: Thick, luxurious, and packed with visible vanilla seeds. Perfect for desserts, custards, and ice creams.

All our products are available in a range of sizes to suit both home and professional kitchens.

Vanilla Origins & Flavour Profiles

What’s the difference between Madagascan (Bourbon) and Ugandan vanilla?

Great question!

Madagascan (Bourbon) Vanilla has a classic, sweet, creamy flavour with floral notes. It’s the vanilla most people recognise from traditional baking.

Ugandan Vanilla is deeper and more complex. Rich, bold, and slightly smoky, with hints of chocolate and fig. It’s perfect for recipes where you want a more intense vanilla presence.

Both are exquisite — it just depends on your taste and application!

Orders, Shipping & Delivery

Do you ship outside South Africa?

Afrinilla currently ships nationwide within South Africa. International customers are welcome to get in touch. We’d love to help arrange delivery wherever possible.

How long will my order take to arrive?

We deliver nationwide using The Courier Guy, with most orders arriving within 2–3 working days. You'll receive an email notification with shipping details once your order has been dispatch. You can also choose to collect your order directly if you’re nearby.

Do you offer free shipping?

Yes! We offer free delivery on all orders over R1,200.

What if I’m not satisfied with my purchase?

We take pride in our products and want every customer to be delighted. If you’re unhappy with your order for any reason, please get in touch.

Payments & Wholesale

What payment methods do you accept?

Afrinilla uses PayFast to securely process all major payment options, including credit and debit cards, Instant EFT, and SnapScan.

Do you offer wholesale or bulk pricing?

Yes, we do! If you’re a bakery, manufacturer, or hospitality business looking to buy in bulk, please reach out to us for wholesale pricing and tailored product options.

Product Care & Certifications

How should I store my vanilla?

For maximum freshness, keep your vanilla sealed, cool, and dry. We recommend storing beans in an airtight container and, if possible, keeping them slightly chilled. Avoid direct sunlight or heat exposure.

Are Afrinilla products certified?

Yes, our products are Halaal and Kosher certified.

Are your products allergen-free, vegan, or gluten-free?

Absolutely. Afrinilla operates from an allergen-free facility. Our vanilla is gluten-free, vegan, and 100% natural.

Wholesale & Business Orders

Can businesses order in bulk?

Yes! We supply to South Africa’s leading restaurants, bakeries, and food manufacturers. Get in touch with our team to discuss your needs. We’ll help you find the best product and packaging for your application.

Still have questions?

We’d love to hear from you!

Send us a message via our Contact Page or email us directly. We’re always happy to help with product advice, flavour recommendations, or order support.